Welcome to www.oceansalive.co.nz (the “Website”), operated by Dive Tek Limited, trading as Oceans Alive (“we,” “us,” or “our”). By accessing or using this Website, you agree to be bound by these Terms and Conditions (“Terms”). Please read them carefully.

1. Acceptance of Terms

By using our Website, you confirm that you have read, understood, and agreed to these Terms. If you do not agree, please do not use our Website.

2. Eligibility

You must be at least 18 years old or have the consent of a parent or guardian to use this Website and make purchases.

3. Changes to Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the Website after changes indicates your acceptance of the new Terms.

4. Use of the Website

You agree to use the Website for lawful purposes only and not to engage in any conduct that may harm the Website, its users, or our business interests.

5. Product Information

We strive to ensure that product descriptions and prices are accurate. However, we do not warrant that product descriptions or other content are error-free. Prices are subject to change without notice.

6. Orders and Payments

Order Acceptance:
All orders are subject to acceptance and availability.

Pricing:
All prices are in New Zealand Dollars (NZD) and include GST unless stated otherwise.

Payment Methods:
We accept major credit and debit cards. Payments are processed through a secure payment gateway to ensure your information is protected.

Order Confirmation:
Upon placing an order, you will receive an email confirmation. This email does not constitute acceptance of your order, which occurs when we dispatch the goods.

7. Shipping and Delivery

Shipping Area:
We currently ship within New Zealand only.

Delivery Times: Estimated delivery times are:
North Island: 1–3 business days
South Island: 5–8 business days

These are estimates and not guarantees.

Delivery Charges:
Shipping fees are calculated at checkout.

Risk of Loss:
Risk of loss passes to you upon delivery of the goods.

8. Returns and Refunds

Change of Mind:
We do not offer refunds or exchanges for change of mind. Please choose carefully.

Faulty or Incorrect Items:
If you receive a faulty or incorrect item, please contact us within 14 days of receipt. We will arrange for a replacement or refund and provide instructions for returning the item.

Consumer Guarantees:
Our goods come with guarantees that cannot be excluded under the New Zealand Consumer Guarantees Act 1993.

9. Account Management

Account Responsibility:
You are responsible for maintaining the confidentiality of your account information and for all activities under your account.

Account Suspension:
We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent or illegal activities.

10. Intellectual Property

All content on this Website, including text, graphics, logos, and images, is the property of Dive Tek Limited or its content suppliers and is protected by New Zealand and international copyright laws.

11. Limitation of Liability

To the extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from the use of this Website or the purchase of products. Our liability is limited to the purchase price of the products you have bought.

12. Indemnification

You agree to indemnify and hold harmless Dive Tek Limited, its directors, employees, and affiliates from any claims, damages, or expenses arising from your use of the Website or violation of these Terms.

13. Governing Law

These Terms are governed by the laws of New Zealand. Any disputes arising from these Terms or your use of the Website will be subject to the non-exclusive jurisdiction of the New Zealand courts.

14. Contact Information

For any questions or concerns regarding these Terms, please contact us:
Email: john@oceansalive.co.nz
Phone: +64 6 758 3348

Note: Our Privacy Policy, which outlines how we collect, use, and protect your personal information, is available separately on our Website.