At Oceans Alive (www.oceansalive.co.nz), we are committed to protecting the privacy of our customers and visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the New Zealand Privacy Act 2020.
By using our website or interacting with us, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect the following types of personal information when you use our website, purchase products, or contact us:

Personal details: such as your name, email address, phone number, and delivery address.

Payment information: including credit card details, processed securely via our payment provider.

Order and transaction history: details of products you have purchased and related communications.

Website usage data: such as your IP address, browser type, pages visited, and time spent on our site, to improve our services.

Feedback: any comments, reviews, or responses you provide about our products or services.

How We Use Your Information

We use your personal information to:

Process orders and deliver products to you.
Communicate with you about your orders, updates, or customer service enquiries.
Send occasional updates, offers, or information about Oceans Alive (you can opt out at any time).
Analyse trends and improve our website, services, and customer experience.
Comply with legal obligations, such as maintaining transaction records and responding to lawful requests.
We may also use aggregated, de-identified data for internal analysis and business improvement.

How We Share Your Information

We respect your privacy and will never sell or rent your personal information. We may share your information only when necessary to provide our services or when required by law:

Service providers: such as payment processors, couriers, website hosting providers, or email communication platforms who assist us in running our business.

Legal requirements: if required by law, court order, or to protect our legal rights, we may disclose your personal information to regulatory authorities or law enforcement agencies.

Business changes: in the event of a sale, merger, or acquisition of Oceans Alive, your information may be transferred as part of the business assets.

Security of Your Information

We take the security of your personal information seriously. We use reasonable technical and organisational measures to protect your data from unauthorised access, loss, misuse, or alteration. However, no system is completely secure, and we cannot guarantee absolute security.

Retention of Personal Information

We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy or as required by law. When no longer needed, your information will be securely deleted or anonymised.

Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

Access: Request a copy of the personal information we hold about you.

Correction: Request corrections if your information is inaccurate or incomplete.

Deletion: Request that we delete your personal information where it is no longer required.

To exercise any of these rights, please contact us using the details below.

Cookies and Tracking

Our website uses cookies to enhance functionality and improve user experience. Cookies are small text files stored on your device. You can control or disable cookies through your browser settings, but doing so may limit some website features.

We may also use third-party services, such as Google Analytics, to understand how visitors interact with our website and to help us improve.

Links to Other Websites

Our website may include links to external sites. We are not responsible for the privacy practices or content of these websites and encourage you to read their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised policy will apply immediately. Please check this page periodically for updates.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Oceans Alive
35 Ocean View Parade
Port Taranaki
New Plymouth 4344
Phone: (06) 758 3348
Email: john@oceansalive.co.nz
Website: www.oceansalive.co.nz